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Second Quarter Education Event
Thursday, April 25, 2019 @ 3:00 pm - 7:30 pm
This event is preapproved for up to 3.0 Face-to-Face ACHE Credits (1.5 credits per panel)
Panel #1: Leading a Successful Multigenerational Organization
Moderator: Laura Bustamante, SPHR, SHRM-SCP
Vice President, Human Resources
Kimberly Anderson, FACHE
Suzanne Jackson, FACHE
Vice President of Operations
Chief Nursing Officer
Texas Health Harris Methodist Hospital Fort Worth
Panel #2: On the Executive Track, Leading People Who are More Experienced Than You
Moderator: Stephanie Gary
Vice President, Finance
Methodist Charlton Medical Center
Patrick Brown, FACHE
Professional and Support Services Officer
Texas Health Allen
Methodist Medical Group
Melissa Threlkeld, FACHE
Regional Vice President, Oncology Services at Sarah Cannon
Kimberly Anderson, FACHE, is a performance-driven hospital strategy and operational leader with ten years of experience as the administrator of an ambulatory specialty center and home care agency, developing and implementing executive level strategic plans and launching new pediatric services to support organizational priorities.
Anderson began her career at Children’s Health in 2009 as an Administrative Resident and served in progressively more responsible positions from strategic planning to hospital operations leadership. Among her many accomplishments at Children’s Health, she was instrumental in achieving the largest volume and revenue growth at Children’s Health Specialty Center Southlake, the planning and launching of the Children’s Health Specialty Center Park Cities, and the operationalization of OR build-outs, DaVinci Robot and telemedicine programs at Children’s Medical Center Dallas. Her leadership strengthened multiple tertiary service lines, improved quality and further enhanced the regional footprint of pediatric services.
Anderson recently served as the Administrator and Director of Operations for Home Care. In this role, she oversaw the division operations and financials for skilled nursing, therapies, and home medical equipment service lines, and was responsible for authorization and referral functions, revenue cycle interdependencies, policy review, emergency management, accreditation readiness, and quality initiatives. Anderson also served as the Administrator of Children’s Health Specialty Center Southlake where she oversaw the operations, strategy and financials of an ambulatory surgery center, 13 multi-specialty clinics, rehabilitation services, laboratory, imaging, environmental services, engineering, facilities, communications, marketing, community outreach, physician relations, emergency management and accreditation readiness. Under Anderson’s leadership, providers were integrated into the Specialty Center Southlake and she launched a wide spectrum of pediatric services including orthopedics, concussion, and dental.
Anderson holds a Bachelor of Science in Human Development and Family Sciences from the University of Texas at Austin and a Master of Business Administration with a Healthcare Administration Specialization from Baylor University. She is a Fellow of the American College of Healthcare Executives.
Patrick Brown, FACHE is the Professional and Support Services Officer at Texas Health Allen. In his role, Patrick oversees THA’s ancillary and support services departments as well as real estate and construction projects. He also plays a pivotal role in THA’s business development and growth strategies which includes being the executive lead for the THA’s Heart and Vascular Service Line and their Digestive Disease Service Line. In addition to his THA responsibilities, Patrick is also the executive lead for THR’s Wound Care Services and a member of the system’s Heart & Vascular Council.
Patrick has over a decade of healthcare leadership experience serving in Human Resources, Supply Chain, and Strategy/Business Development roles. He joined THR in March 2018 from Tenet Healthcare’s Phoenix market where he was the Chief Strategy Officer for Arrowhead Hospital and Arizona Heart Hospital.
Patrick is currently is member of the DFW Hospital Council Young Executive Cohort and a member of the 2018 – 2019 Leadership Allen-Fairview class.
Outside of work, Patrick enjoys spending time with his wife, Maya, and their three children. He also enjoys sports, reading, working out, and traveling.
Laura Bustamante currently serves as the Vice President of Human Resources at HealthChannels, LLC (formerly PhysAssist Scribes). In her role, she oversees employee relations, benefits, and compliance. Prior to beginning her career in human resources, Laura was a medical scribe that worked alongside physicians to assist in patient encounter documentation and in increasing workflow efficiency. She quickly moved over to team, and then regional, management where she ensured the effective operations of her assigned programs.
With over 10 years of experience in the healthcare and human resources industries, Laura has worked with employees from a multitude of backgrounds with varying experience levels.
Laura graduated from the University of North Texas with a bachelor’s degree in Biology and maintains two senior human resources certifications from the Human Resources Certification Institute (SPHR®) and the Society for Human Resource Management (SHRM-SCP®).
Stephanie Gary is proud to serve as the Vice President of Finance for Methodist Charlton Medical Center. In her role, she focuses on oversight of the hospital’s financial affairs ranging from daily/monthly financial analysis to long-range planning, budgeting & forecasting. She also serves as the Chief Compliance Officer for the hospital and represents the hospital on a variety of system-wide committees. She is active in the community serving on the board of the Duncanville & Cedar Hill Chambers of Commerce. She is also a 2018 graduate of Leadership Southwest.
Prior to joining the team here at Charlton, Stephanie served in various leadership roles within the University of Texas Southwestern Medical Center.
Stephanie holds a Bachelor of Science degree from the University of Maryland, a Masters in Business Administration (w/ Healthcare concentration) from the University of Texas at Dallas and is a Certified Public Accountant (CPA).
Holly Hrabik is currently Regional Director at Methodist Medical Group, with Methodist Health System in Dallas. She serves as the lead operator for the northern primary care practices in Richardson, Garland, Wylie and Murphy. This includes oversight of financial performance, patient experience, physician and staff engagement to ensure health system, medical group, and physician success. Holly is excited to be a part of Methodist’s fast-paced growth and the opportunity to build something great in the north Dallas area.
Holly was previously with CHRISTUS Health, based in Irving, leading ambulatory and physician practices for almost four years. Her scope included primary care, orthopedic, ENT, OBGYN, general surgery, and oversight of the urgent care service line throughout the state of Texas. She started with CHRISTUS in San Antonio in 2015 after completing her Master of Health Administration at Texas A&M University in 2014. In College Station, Holly worked at Brazos Valley Community Action Agency, Inc. (HealthPoint), a Federally Qualified Health Center (FQHC) that serves communities throughout the Brazos Valley in primary care, OBGYN, and pediatric care. Here she analyzed and presented operational efficiency data to managers and executive leadership for process improvement and helped to implement Studer principles in the organization including leader rounding and high-solid-low conversations. She also served as the practice manager for the primary care site in Hearne, Texas.
Originally from Kansas, Holly attended Texas A&M directly after undergraduate school at Pittbsurg State University in Pittsburg, Kansas where she received a Bachelor of Science in Biology, with double minor in Chemistry and Public Health in 2012. Holly remains active with her graduate program, serving on the Professional Advisory Committee for the MHA graduate program at Texas A&M University (Gig ‘em!). She also serves as the Chapter Advisor for the Epsilon Kappa chapter of Alpha Gamma Delta Sorority at Pittsburg State University.
With the positive trajectory of her career andthe ‘millienial’ label, which she fervently refutes, Holly has always been one of the younger leaders in any boardroom. She frequently interacts with front line staff, managers and executive management that have more years of experience and has learned lessons along the way on how to gain respect and bridge generational gaps.
Suzanne Beauvoir Jackson, FACHE, A passionate healthcare executive with over 20 years of experience and a proven track record of building relationships, executing on strategies and ensuring operational excellence, Suzanne is a 17 year veteran of HCA Healthcare. She has held hospital CEO, COO and Associate Administrator leadership roles, and currently is serving as HCA’s Vice President of Urgent Care Services responsible for clinic operations, staff training and development as well as regulatory compliance & quality accreditation.
A native of Skokie, Illinois, Suzanne started her career as a healthcare consultant in the Chicago office of Cap Gemini Ernst & Young after receiving a master’s degree in Health Services Administration from the University of Michigan and bachelor’s degree from the University of Illinois – Champaign.
Suzanne possesses a strong commitment to community service and professional development. Suzanne has been recognized over her career for her commitment to her community and for her leadership accomplishments. A few recognitions include the National Association of Health Services Executives – Washington Metropolitan Area chapter’s Distinguished Female Healthcare Leader Award, BlackDoctor.org’s Top Blacks in Healthcare Honorees and University of Illinois College of Applied Health Sciences’ Distinguished Alumni Award.
A Fellow in the American College of Healthcare Executives, she has continued to promote excellence in healthcare management through involvement with local service organizations, such as Delta Sigma Theta Sorority Inc., Crisis Link, Virginia State University’s Business Council and the North Texas Chapter of Jack and Jill of America. Suzanne was appointed to the Virginia Governor’s Council for Women, served as ACHE District 2’s Regent At Large in addition to serving as a board member for the American Hospital Association’s Institute for Diversity in Healthcare Management.
Suzanne moved to Dallas in August of 2017 with her husband and two daughters Taylor and Zoe.
Elaine Nelson currently serves as the Chief Nursing Officer at Texas Health Harris Methodist Hospital Fort Worth, overseeing patient care with 1,400 nurses spanning eight divisions.
With a passion for patient care and meeting the needs of patients, families and nursing staff, Nelson successfully led Texas Health Fort Worth in 2014 to its third Magnet designation and the hospital is currently waiting to have their fourth designation survey– the first hospital in Tarrant County to receive this prestigious honor. Under her leadership, Texas Health Fort Worth was the first hospital in the D/FW metroplex to become certified as a NICHE hospital focusing on the care of elderly patients, the first hospital in Fort Worth to achieve stroke certification and the first hospital to implement a geriatric hip fracture program. Other Joint Commission certified program achievements include: joints, heart failure, palliative care, orthopedic-trauma and hip fractures.
During her tenure, Dr. Nelson has coordinated the opening of a dedicated CCU and 2 Progressive Care Units. She facilitated the opening and expansion of the first dedicated Observation Unit. In conjunction with her leadership team a new special care nursery has been opened and an additional neurosciences unit with advanced epilepsy monitoring capabilities is planned. Most recently she has worked with advanced practice nurses to become integral members in facilitating care for patients inside the hospital and in the community and worked with the Medical Board to initiate an Advanced Practice Credentialing Committee to give input and recommendations for credentialing of oncoming advanced practice providers.
Dr. Nelson works hard to show her belief in staff and consistently motivates nurses to continue their education, which has resulted in a tenfold increase in the number of nurse managers with Master’s degrees, more than 60 percent of staff nurses having their BSN and a continually increasing number of staff nurses becoming certified in their specialty and participating in nursing research. THFW Hospital now has 6 doctoral RNs, the highest achieved to date.
Dr. Nelson has experience as a staff nurse, supervisor, manager and director both in large urban teaching hospitals and small community hospitals. Her background is primarily critical care. Originally from Canada, she completed her undergraduate degree in Nursing from the University of Manitoba and received her certificate in Critical Care Nursing from the Winnipeg Health Sciences Center. She worked in Canada both as a staff nurse and nurse manager. Prior to joining Texas Health Resources in 2004, Nelson worked for Baylor Health Care System and Medical City Dallas. Dr. Nelson completed her Doctor of Nursing Practice from Texas Tech University in May 2015, she has a Master of Science in Nursing, is Nursing Executive Advanced-Board Certified by the ANCC, a graduate of the Wharton Nurse Leaders Program, a Great 100 Nurse and the Past President of District 3 of the Texas Nurses Association. She is a member of the American College of Healthcare Executives, the American Nurses Association, the American Organization of Nurse Executives, Nurses Organization, the North Central Texas Organization for Nurse Executives and the American Association of Critical Care Nurses. Nelson has experience as a disease specific reviewer for the Joint Commission, is a board member of Community Hospice and LifeGift, and is a reviewer for the Pathways to Excellence program.
A passionate healthcare executive with more than 20 years of experience, Melissa Threlkeld has dedicated her career to building and motivating other leaders, driving change, creating strong relationships and improving the patient experience. For the past three years, she has been leading the Oncology strategy for two large health systems within HCA Healthcare: Methodist Healthcare System in San Antonio for two years and, most recently, for the past year at Medical City Healthcare in Dallas/Fort Worth. In her role as Regional Vice President for Oncology Services for Sarah Cannon, the Cancer Institute of HCA, Melissa has responsibility for all aspects of leading the service line, to include growth strategies, physician engagement, clinical quality excellence and service excellence, across 14 hospitals.
Prior to joining Sarah Cannon and HCA, Melissa spent 10 years at Cardinal Health, where she held leadership roles in an internal start-up, in operations, in marketing, and in strategy and business development. A native of the Midwest and Pacific Northwest, Melissa’s career began at M. D. Anderson Cancer Center, where she held two roles following her Administrative Fellowship. She then held a leadership role at St. Luke’s Episcopal Hospital, where she helped lead a turnaround of the Pharmacy Department. Her educational background includes a master’s degree in Healthcare Administration and a bachelor’s degree in journalism, both from the University of Missouri in Columbia, Missouri.
In addition to healthcare, Melissa’s passions include giving back to her community. She currently serves on the Board of Directors for Cancer Support Community North Texas and in an incoming position on the Board of the Junior League of Collin County as their Financial Strategic Director. Prior to moving to the Dallas area, she held leadership positions in the Junior League of Austin and Junior League of San Antonio. Melissa has also been active with the National Kidney Foundation, the Kidney Health Initiative and the Texas Renal Coalition. She has also participated in Leadership Texas/Leadership Women and in Leadership Austin.
Melissa moved to the Dallas area in May of 2018 and looks forward becoming more ingrained in the DFW community.