Offering 1.5 Face-to-Face Credit Hours

With today’s emphasis in the healthcare industry on population health and the integration of innovative technology, healthcare leaders must be ready to consider new avenues to reach patients and engage healthcare workers. The concept of Gamification, or Gaming, in healthcare is one such avenue. This innovation engages patients and trains healthcare workers to utilize competition and gaming in a new way to improve patient outcomes. Gamification will be presented in terms of compliance with HIPAA and HITECH regulations. This panel will educate participants in learning what Gamification is and will discuss how healthcare systems are using Gamification to engage patients, improve patient experience and quality measures/outcomes, and open organizational perspective to the endless possibilities for its use in healthcare.

Note: Space is extremely limited for this event. Registrations are accepted on a first come/first served basis.

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Agenda:

3-3:30 pm Registration & Networking
3:30-5 pm LPC Educational Program
5-5:30 pm Closing Remarks, Optional Tour and Networking

Moderator:

Christopher York, FACHE
President 
Baylor Scott & White Medical Center – Waxahachie

Panelists:

Michael Freeman
Associate Vice President for Health System Planning and Analytics
UT Southwestern Health System

Heidi Pandya
Vice President, Strategic Planning
Medical City Healthcare

Nkem Okafor, MPH, FACHE
Vice President of Strategy & Planning
Methodist Health System

Light snacks and beverages will be provided.

Speaker Bios:

Michael Freeman
Associate Vice President for Health System Planning and Analytics
UT Southwestern Health System

A senior healthcare and business professional with nearly 40 years of experience in strategic planning/business development implementation and administration, including 30 years in six academic medical centers. Expertise in strategic planning, business development, operations, administration, program/services development, hospital and physician acquisitions/affiliations, performance improvement, financial analysis, physician recruitment, personnel management, government relations, regulatory affairs, certificate of need, community and media relations, contract and grant management, tax planning, accounting, and budget development, as well as a proven track record of leadership and success in highly competitive and culturally diverse environments.

Heidi Pandya
Vice President, Strategic Planning
Medical City Healthcare

Heidi serves as the vice president of strategic planning for Medical City Healthcare where she is responsible for the long-range strategy development and the execution of plans for strategic growth and expansion of Medical City Healthcare. In addition, she leads the analytics and project management teams that support hospital operations and strategic planning.

Heidi most recently served as a Director in the Strategic Transformation Group of PricewaterhouseCoopers Healthcare Advisory Division. In this role, Heidi led a broad range of strategic planning and performance improvement engagements including strategy development through execution, cost management, change implementation, and revenue performance management. She provided direct oversight of strategy and process improvement activities for multibillion dollar healthcare clients. Her work has ranged across acute care providers, academic medical centers, outpatient clinics and international health systems.

Heidi holds a Bachelor of Arts in business administration and Masters of Science in healthcare administration from Trinity University in San Antonio, Texas.

She currently serves as President of the Trinity University Healthcare Administration Alumni Board, participates on the Trinity University Healthcare Program Advisory Council and recently served as a Board Member for the Community Council of Greater Dallas.

Nkem Okafor, MPH, FACHE
Vice President of Strategy & Planning
Methodist Health System

Nkem Okafor is a senior healthcare executive with experience in strategy, business development, program management, hospital operations, and consulting. She is the Vice President of Strategy & Planning at Methodist Health System, a $1.4 billion, 10 hospital system in DFW. She oversees setting system-wide strategies and business planning, leads business development and growth activities, and guides market research and data analysis for the company’s decision-making.

Previously, Nkem was a System Director at Houston Methodist Hospital System, where she oversaw programs focused on business development, operational improvement, global operations, community benefits, and population health management. Under her leadership, she expanded the company’s operations to new countries and turned a budget negative department into a profit-generating center, tripling revenue expectations. She also assisted in two acquisitions and improved operational performance, resulting in over $70 million in financial savings. She oversaw the system’s community benefits, totaling $530 million in funding for community health-related programs. She began her career at Deloitte Consulting as a Strategy & Operations Business Analyst, where she received a Service Excellence Award for her exceptional contributions.

In 2016, Nkem was named one of the Top 15 Business Women in Dallas by the National Diversity Council. She has a Master of Public Health degree in Health Management from Yale School of Public Health and Yale School of Management, and a Bachelor’s from the University of North Carolina at Chapel Hill, graduating cum laude and Honors with distinction.

She serves as a Board Member of Woman of Purpose, and Junior Players. She is also a Fellow of the American College of Healthcare Executives, an active member of National Association of Health Services Executives, and an alumna of Dallas Regional Chamber’s Leadership Dallas.

Christopher York, FACHE
President 
Baylor Scott & White Medical Center – Waxahachie

Chris has been serving hospitals and healthcare systems for more than 25 years. His leadership experience in the healthcare industry has been marked by progressively increasing responsibilities and consistently improved performance.

Chris originally joined Baylor Scott & White Health in 2007. He currently serves as the President for Baylor Scott & White Medical Center – Waxahachie. After overseeing the opening of the replacement facility in 2014, the hospital has experienced unprecedented growth and performance. Chris is passionate about driving excellence through a culture based upon: 1) love for one another, 2) receiving feedback as a gift, and 3) courageously leading change that drives continuous improvement. Prior to making the move to Waxahachie, Chris served as Chief Operating Officer for Baylor Scott & White Medical Center – Grapevine; overseeing day-to-day operations and the construction of a $100M bed tower expansion project. He originally joined BSWH as Vice President for Surgical Services at Baylor University Medical Center.

In addition to BSWH, Chris spent time in the Atlanta market serving as Vice President of Hospital Operations with the WellStar Health System. He served two different four-year stints with Mountain States Health Alliance in positions ranging from Management Engineer to Vice President. Between the two periods with MSHA, he spent six years with VHA Performance Consulting traveling the country working with healthcare systems on a variety of strategic and operational improvement initiatives.

Chris is a Fellow of the American College of Healthcare Executives. He also serves on a number of community boards. During the first 15 years of his career, Chris was bi-vocational – serving as a youth pastor in the evening and on weekends.

He received a football scholarship to attend East Tennessee State University, where he earned his undergraduate degree in Business Administration. He later received his MBA, with an emphasis in Healthcare Administration, from ETSU.

Chris has been married to Dr. Jackie York, Neonatologist, for 25 years. They have one son, Jack, who is currently a senior at First Baptist Academy of Dallas. Jack recently accepted a football scholarship offer to attend the University of Minnesota, and will be playing in the Blue-Grey All-American game this December.

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