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Third Quarter ACHENTX Education Event

Thursday, August 24, 2023 @ 3:00 pm - 7:00 pm

These panels have been approved for 1.50 ACHE Face-to-Face Credits Each (3.00 if you attend both).

Itinerary for the day:

3-3:30pm – Check-In & Networking
3:30-5pm – Panel 1: Women Leaders and Gender Parity in Healthcare Leadership
5-5:30pm – Networking Break
5:30-7pm – Panel 2: The Role of Data and Advanced Analytics in Transforming Healthcare

Thanks to Methodist Mansfield for hosting this event!


Register Here


Panel 1: Women Leaders and Gender Parity in Healthcare Leadership


Felixia Colón, FACHE
Senior Vice President
SCP Health
ACHENTX President



Crystal Brown
Vice President of Operations
Methodist Mansfield Medical Center

Lenetra King
Chief Executive Officer
Watch Me EXCEL®

Cassandra Self
Program Director, Clinical Supply Services
Texas Health Resources

Lorie Thibodeaux
President and Owner
Lorie Thibodeaux LLC


Panel 2: The Role of Data and Advanced Analytics in Transforming Healthcare


Nayan Patel
Manging Director, IT Strategy
Avis Advisors


Vikram Bollu
AVP Planning & Data Mgmt, Strategic Planning
Medical City Healthcare

Kelly Faulkner
System Dir, Health Outcomes & Analytics
Christus Health

John Vo
System Dir, Clinical Data Management
Methodist Health System

Register Here


Speakers Bios:


Vikram Bollu, FACHE has more than a decade of experience in the provider analytics space and is passionate about using (data & technology) in conjunction with (people & processes) to achieve clinical, financial, operational efficiencies and an elevated care experience. Vikram recently relocated to Dallas from Nashville, TN and is the AVP of Strategic Planning and Data Management at Medical City Healthcare’s division office.

Vikram began his career at the Corporate office of HCA Healthcare (Nashville, TN) starting in the Clinical Services Group where he administered the quality systems for the company’s ASCs & Physician practices along with supporting hospital Clinical quality and performance measures. In his next role with the Capital Deployment Group, he supported the Capital planning and strategy for projects >$5M across the 180+ hospital enterprise for an approximate $4B annual spend.

Vikram has a bachelor’s degree in Electronics Engineering, graduate degrees in Information systems management (MSBA) and Health administration (MHA) from the University of Memphis and is a Lean Six Sigma Green Belt (LSSGB). He is a Fellow in the American College of Healthcare Executives (FACHE) and most recently served as the President of the ACHE Middle Tennessee chapter. Other volunteer experience includes serving on the Board of Examiners for Tennessee Center for Performance Excellence (Baldrige Excellence framework) and Second Harvest food bank in middle TN. Vikram is married with two daughters and enjoys family activities and volunteering in the community.


Crystal Brown is a native of the Dallas-Fort Worth metropolitan area. She serves as the Vice President & Chief Operating Officer at Methodist Mansfield Medical Center in Mansfield, TX. In this role she is focused on service line growth & development, operational efficiency, and patient experience.

Crystal has a strong passion for personal and professional development that has been sharpened with over 20 years of experience in Human Resources, Supply Chain, and Hospital Operations. She is a proud graduate of Texas Woman’s University where she received her Master’s in Business Administration. She is a member of the American College of Healthcare Executives and serves on the Women Healthcare Executives Network Committee, National Association of Health Services Executives, and the Girls Scouts of Northeast Texas serving on the Diversity, Equity, and Inclusion Council Committee.

Crystal has received numerous awards for her transformational leadership style and is passionate about teaching others what she has learned. She often volunteers at local events, conferences, and colleges to donate her time and expertise to the growth & development of girls and women.



Felixia Colón, FACHE, a native of Jacksonville, FL, brings over 25 years of healthcare experience to her role as a Senior Vice President with SCP Health. Ms. Colón leads SCP Health’s robust Telehealth Core Solutions for Emergency Medicine, Hospital Medicine, and Critical Care Medicine Practices. She maintains oversight and overall accountability for her clients’ clinical performance, quality care, operational excellence, and financial stability.


Ms. Colón has served in various roles in the healthcare field. Her background includes development of a physician outreach program with a major health insurance carrier, managing multi-specialty and multi-site physician practices in emergency medicine, academic hospital medicine programs, private hospital medicine programs, transitional care medicine, eHealth/TeleNocturnist programs, and post-acute practices (SNFs/LTACs).


Ms. Colón formerly served as Senior Vice President for one of the largest independent physician practices in Texas. While there, she was responsible for the oversight of the company’s operations, contracting, business development, marketing, recruiting, and healthcare payment reform programs, which included CMS’ Bundled Payment Care Initiative (BPCI) Program.


A graduate of Nova Southeastern University, Ms. Colón holds a Master of Business Administration, with a concentration in Management. She earned a Bachelor of Health Administration from the University of North Florida. She is also a Fellow and active member of the American College of Healthcare Executives (ACHE). Currently, she serves as President of for the North Texas Chapter of ACHE. She has also served as an elected Board position with ACHENTX and as ACHENTX’s Vice-Chair for the Diversity, Equity, and Inclusion Committee.


Kelly Faulkner is a strategic healthcare outcomes and analytics leader with a passion for shaping

the future of healthcare. The convergence of technology, analytics, social connectivity, and consumer awareness is bringing about new possibilities for user experience with data-driven inferences at the forefront of both consumer and provider innovations! Kelly revels in thinking of ways to create value from opportunities such as wearables, precision medicine, and the Internet of Things (IOT) built on a solid foundation of data integrity, governance, and communication.


Kelly started as a math and science enthusiast first delving into engineering followed by experimental psychology, initially working with TAIEP rats – studying effects similar to Multiple Sclerosis. While it was fun feeding them Fruit Loops, subjecting them to compulsory brain surgery was not so much. She found she enjoyed experimenting with people and human systems much more – no brain surgery required. So, she turned to cognitive psychology, analyzing the data all the way, eventually co-authoring 3 peer-reviewed papers in this field alone and she hasn’t stopped since, serving in progressive leadership roles for over a decade.


For example, in an early consulting role she had the good fortune to support a national program for homeless mothers; working alongside these courageous women to determine which interventions yielded the best results for them. This work eventually led to a unique opportunity as a systems analyst and measurement coordinator for a 13-hospital health system in St. Louis (Yes, she’s a Cardinals fan!), implementing a Preventable Harm initiative, akin to the national CMS Hospital Engagement Network (HEN) initiative. Here she also worked with researchers to develop an algorithm successful in the alerting of patients with 9X higher risks of mortality.


Continuing her work on national initiatives, Kelly joined the American Hospital Association (AHA) where she was supporting the efforts of national clinical experts, building teams, and developing analytic programs that served hospitals in over 40 states, resulting in nation-wide reductions in Catheter Associated Urinary Tract Infections in both acute and long term care settings.


Kelly attributes much of her success to a conviction for developing strong teams and an adherence to academic research methodologies when building and designing systems that work! Therefore, when she was presented with an opportunity to build a new analytics team for the largest Catholic health system in Illinois – she couldn’t refuse. Here she successfully transformed the quality and analytics departments, including the launch of new system-wide application efforts all within her first 12 months. These efforts resulted in 20+ new system dashboards with a five-fold increase in stakeholder access to the system’s analytic SharePoint site.


Over the last several years Kelly has expanded her knowledge and expertise working on exciting new opportunities through her 5-year consulting business, including data governance, program implementation, national surveillance, and dynamic market-based telehealth ProForma calculators – supporting both government and independent clients. These experiences continue to drive her interest and passion for helping others use information through innovative systems designs that better serve providers, patients, and communities.


As an avid learner and adventurer, Kelly also enjoys reading new tech blogs, watching Sci-Fi (Star Wars), traveling pretty much anywhere (latest adventure – Iceland), wine tasting (all red), and beginning metalsmithing (favorite piece – a copper etched necklace).


Lenetra King, FACHE is principal at Watch Me EXCEL®, a pioneering leadership development firm that works with organizations to deeply engage, develop, and retain exceptional leaders, especially those from underrepresented populations.


She brings to client engagements more than 15 years’ experience as a C Suite executive where she led significant culture and operational turnarounds as well as multi-million dollar revenue and expense initiatives in hospitals around the country. With her deep and rich expertise, she created LeadAmplifyEXCEL®, a proprietary framework that helps leaders amplify their personal brand, maximize their leadership performance and drive results for their companies.


In 2022, Lenetra joined the Department of Health Services Administration at the University of Alabama at Birmingham as Executive in Residence. She is a sought-after speaker frequently called on to share her perspectives, especially related to the intersection of race and gender in leadership. She is the author of Unwritten Insights: A Career Playbook for Leaders of Color.


Her passion for entrepreneurship is matched by a deep community commitment where she is an advocate for healthcare equity and the elimination of racial disparities, mental health access, youth development and education. Lenetra is a graduate of Leadership Fort Worth, has served on the Board of Directors for the Greater Tarrant County Boys and Girls Clubs and was recently elected to a second term on the Florida A&M University Foundation Board of Directors. Additionally, she holds memberships with the American College of Healthcare Executives, the National Association of Health Services Executives, and the ICF North Texas Chapter.


Lenetra received a B.S. from Florida A&M University, MSHA from the University of Alabama at Birmingham, and MBA from Rockhurst University.


She enjoys friend and family time and being dedicated to her son’s various activities including chess, taekwondo, and basketball.



Nayan Patel is a Managing Director at Avis Advisors with expertise in IT strategy, governance, M&A, and service management operations. He has held executive leadership roles at Neudesic (an IBM Company), Baptist Health, Valley Baptist Medical Center, The Heart Hospital Baylor Plano, and Baylor Scott & White Health supporting physician, nursing and community leaders.


As a senior tech executive, Nayan is passionate about leveraging a transparent leadership style that advocates the use of technology to improve the health of humans.


He has 25+ years of experience in the IT industry leading successful large-scale projects, change management and IT Operations through COVID. Nayan is a pragmatic thinker with an appetite for improving the end user experience while delivering high quality service to clinical, business, and technology operations. He has led multiple enterprise initiatives, modernized IT infrastructure, completed M&A of two hospitals, implemented EHRs (electronic health records), established ITIL processes for enhanced IT incident response, app availability, and customer service and developed a cloud migration strategy for a business continuity and disaster recovery process.


Nayan is a proud faculty member of CHIME University, and routinely mentors early careerists through ACHE, CHIME, HIMSS and other national Health IT associations. A firm believer in giving back to the community, he is a board member of the Southern Methodist University (SMU) IT Operations Management (ITOM) Advisory Board, Medtronic Hospital IT Advisory Board, the University of Texas-Dallas Healthcare Management Advisory Council, and Dallas Fort Worth HIMSS.


Cassandra Self, MSHA, FACHE currently serves as a Program Director of Clinical Supply Services at Texas Health Resources in north Texas. She joined ACHE in 2019 and earned her Fellow status in 2021. She has worked in the healthcare industry for over fifteen years in various administrative capacities throughout Texas. She received her Bachelor of Business Administration at Texas A&M Corpus Christi, her Master of Science in Healthcare Administration from Texas Tech University Health Science Center and is currently working on her Doctorate of Healthcare Administration through Oklahoma State University. Cassandra and her husband Zeb live in north Texas and have five children ranging in age from 2 to 18 years old.

Along with being a member of the ACHE North Texas Chapter, Cassandra currently serves as the Diversity, Equity and Inclusion committee chair. She volunteers with her eldest son’s band as the band historian, is a region lead for Soft Bones, Inc and is a proud citizen of the Muscogee Nation.


Lorie Thibodeaux, based in Dallas Fort Worth, is a systemwide Senior Manager for Dallas large County Hospital and Health System with experience in closing a Corporate Integrity Agreement (CIA). She led enterprise-wide projects, executive project meetings with the board of managers, leadership, department heads, providers, and other clinicians to discuss strategic goals.


Building a safe culture and teamwork-centered community in a high-risk environment is no easy task. It requires buy-in from key stakeholders and mastering complex leadership challenges.


Lorie demonstrates strong motivation and leadership to help drive our organization into being a safer place. She is an established result-oriented leader with a passion for community development and advocacy. She has powerful relationship building, marketing, and program development. Lorie is dedicated problem-solver with strong speaking, teaching, and facilitation skills. She collaborates with all levels of stakeholders to achieve organizational strategic goals while meeting challenging deadlines.


In December 2018, Lorie wrote the proposal for the development of an Employee Resource Group for the Women’s Group at Parkland Health. This program addresses employee engagement, community development, advocacy and other systemwide strategic initiatives to improve the diversity and inclusion space. In 2022, Lorie Thibodeaux was recognized and awarded the Healthcare DEI Champion by Diversity FIRST™ for creating an impact, visionary leadership, and commitment to foster change in the field of diversity and inclusion. In 2023, Lorie Thibodeaux was recognized as the Women of the Year by the Texas Diversity Council.


Lorie holds an MHA from the University of Missouri-Columbia, a Bachelor of Science from Spring Hill College, and holds certifications: ITILv3, HACP, and CPHQ. Lorie is also certified in Certified Diversity Trainer from the Diversity Executive Leadership Academy. She also has certificates in Diversity, Equity, and Inclusion in the Workplace, in Inclusive and Ethical Leadership from USF, and in Healthcare Leadership from Duke University.


Lorie enjoys making an impact in the Dallas-Fort Worth community and supports, diversity, health equity, and community building efforts. She is the founding and Immediate Past DFW Chapter President for the National Association of Latino Healthcare Executives (NALHE). Recognized as the Chapter Leader of the Year 2021, she continues to serve NALHE on the Executive Board. She also serves on the ACHE Diversity Committee and is the Founding Member of the Women Healthcare Executive Network (WHEN) for the American College of Healthcare Executives- North Texas. She also served on the Jewish Family Service Board.


John Vo is the Director of Clinical Data Management at Methodist Health System. He manages all the clinical data for Methodist Health System and regulatory submissions.  His responsibilities include data management, measurement, reporting, analysis, and decision support for all areas of the hospitals. He has a MS in nursing administration and is a lean six sigma green belt. He has over 20 years of healthcare experience and is a critical care registered nurse by background. He enjoys vacationing with his family and camping with his son.





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Thursday, August 24, 2023
3:00 pm - 7:00 pm


ACHE of North Texas
View Organizer Website


Methodist Mansfield Medical Center
2700 E Broad Street
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