Quarterly Education Panel – Tarrant County (3 Face to Face Credits Apply)

Spring Education Event

Panel 1 – Diversity in Healthcare Management: Value-Added Business Sense 
(1.5 Face – to – Face Credits Apply)

Diversity in healthcare management is of critical importance and this factor must be recognized in the health care industry as organizations explore their recruitment processes. An increasingly diverse patient population can place pressure on health care organizations to reflect the communities they serve. Healthcare leaders also recognize that diversity brings fresh perspectives and skills provided by diverse employees that can help produce a bottom-line benefit for their organization, resulting in added value as well as competitive advantage.

Panelists: (Full bios can be found HERE)

Dresdene Flynn-White, MA, FACHE
Management Consultant, Strategic Leadership Solutions

Mina Kini
Senior Director, Multicultural and Community Health Improvement | Texas Health Resources

Di Ann Sanchez, PhD, SPHR
Founder/President | DAS HR Consulting and Sanchez & Associates LLC;

Tonya Veasey
President/CEO, OCG | PR

Moderated By:
Michael D. Sanborn, M.S., R.Ph., FASHP, FACHE
President and CEO | Baylor Medical Center at Carrollton

Panel 2 – Reinventing Customer Service in Healthcare: Lessons Learned From the Best
(1.5 Face – to – Face Credits Apply)

Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way.

Panelists: (Full bios can be found HERE)

Frederick Crampton
Director, Consulting | Sg2

Kathy Harper, RN, MBA, EDAC
Vice President, Clinical Coordination | Parkland Health & Hospital System

Pamela Stoyanoff, MBA, CPA
Executive Vice President and COO | Methodist Health System

Moderated By:
Linda Nall, MHSM, FACHE
Vice President Patient Satisfaction Measurement & Improvement | Texas Health Resources.       

3.00 – 3.30PM Registration
3.30 – 5.00PM Panel 1
5.00 – 6.00PM Networking & Hors d’oeuvres
6.00 – 7.30PM Panel 2

Registration Deadline is April 20th.