Multi-Chapter Panel #2 – Crisis Management: Strategies to Effectively Manage a Healthcare Organization
May 13 @ 12:30 pm - 2:00 pm
Preparing for an unplanned or unexpected event, such as a natural disaster, pandemic, civil disturbances, medical error or labor disputes (e.g., union labor) causes physical, psychological and emotional stresses that can overwhelm employees, medical staff, patients and communities. In the event of a crisis, the quality and efficiency of care delivery may be challenged and typically takes a toll on every part of the organization. Lack of the unknown or uncertainty is also a challenge that healthcare leaders face in the time of crisis. Healthcare leaders need to understand ways to prepare their organization for unforeseen circumstances, which includes developing a communication plan, managing organizational resources, such as medical supplies, levels of patient care and leveraging local and state resources and funding.
This panel discussion will provide insight and perspectives on ways to manage an unforeseen crisis within the healthcare organization and its community. It will include how healthcare leaders can better prepare and respond to a community or healthcare crisis, or health surge event or unanticipated response.
This program has been approved for 1.5 ACHE Face-to-Face credits.
Vice President, Human Resources Operations
Ardent Health Services
Mary LaFrancois, SPHR, SHRM-CP, ACC
Division VP Human Resources
UT Health East Texas
Lisa Reynolds, Ph D, SPHR (Moderator)
Roberta Solo Rio, JD.
VP, Chief Human Resource Officer
Debbie Splinter, FACHE, MBA, CHHR, SHRM-SCP, SPHR
Human Resources Director
Baylor Scott and White
Angela Beaudry is an Experienced Human Capital Strategist with over 20 years of multi-industry experience. She has a proven track record in supporting culture realignment, talent management, total rewards strategies, and operational excellence design and execution.
Angela has also demonstrated leadership in cost containment and risk avoidance strategies resulting in substantial savings supporting overall financial health. She has a strong background in employment law and labor relations, resulting in a high win rate for all EEOC charges, lawsuits, and arbitrations.
As an accomplished human resources executive, Mary LaFrancois has dedicated her career to ensuring leading health care organizations achieve top performance.
Her expertise in executing organizational policies, driving change, generating multimillion-dollar cost savings, and attracting, retaining, and leveraging human capital is extensive. Mary has excelled in executing HR strategies that align with the organization’s business objectives and is recognized for her expertise in developing business and people strategies and driving critical initiatives aligned with the organization’s core values.
Mary has spent the past 20 years leading HR teams in academic healthcare, faith-based healthcare and now is part of UT Health East Texas, a for-profit family.
Lisa Reynolds has been with CHRISTUS Health for over 20 years and is the Vice President of Change Management. Lisa leads the people side of organizational change and transformation, making sure there is a focus not only on the change process, but also on how people can engage with the change. Through creating awareness, involving those affected and offering support, change management can ensure CHRISTUS models its core values while implementing change. Prior to this role, Lisa was the Vice President of Talent Management and held previous roles in organizational development, patient experience and risk management.
Lisa has a Bachelor’s Degree in Management from Regis University, an MBA with a healthcare emphasis from Louisiana State University, and a Doctorate of Philosophy in Leadership Studies from Our Lady of the Lake University in San Antonio. Lisa is an Associate Certified Coach through the International Coach Federation, Certified Change Practitioner through Prosci, and holds several behavioral assessment certifications.
Lisa’s passion is being a development chemist who serves as a catalyst that assists others in discovering and unleashing their talents to discover their full potential. Lisa believes everyone has the power to manifest a positive emotional state and create his or her destiny.
Lisa also enjoys running, dark chocolate, volunteering for Back On My Feet, and laughing with colleagues, friends, and loved ones.
Since 2014, Roberta Solo Rio has served as Vice President, Chief Human Resource Officer for Midland Health. Midland Health is comprised of Midland Memorial Hospital, several affiliated physician practices, including practices in cardiology, orthopedics, family practice, and a hospitalist group. In addition to the traditional human resource functions, Roberta is focused on continuous improvement and enhanced efficiency and consistency across the health system. Most recently, this includes a current project to implement a new human capital management/payroll/timekeeping and applicant tracking system intended to support the system for years to come.
Before coming to Midland Memorial, Roberta held several human resource leadership positions in healthcare and manufacturing. Her human resource background includes benefits, compensation, employee relations, HRIS, performance management, and talent acquisition. Roberta holds a Bachelor of Science degree in Education from Northern Michigan University and a Juris Doctorate degree from South Texas College of Law Houston.
In her spare time, Roberta enjoys her three Shetland sheepdogs and riding her bike.
Debbie Splinter has served as the CHRO/Human Resource Director for Baylor Scott & White Texas Spine & Joint Hospital in Tyler, Texas for the past 12 years. She has her Bachelor’s in Business Administration and her Master’s degree in Human Resources. Debbie has over 28 years of HR experience in Healthcare. She is responsible for the administration of recruitment/retention strategies, benefits, compensation, payroll, training, legal and regulatory compliance. Her primary focus is to provide support and guidance to management in employee relations and leadership development. Debbie prides herself on the family culture, low turnover, and high employee engagement BSWTSJH has accomplished.
In addition to serving as the President for the Texas Society of Healthcare Human Resources and Education, Debbie is the Treasurer and Chair for the Governance Committee with the East Texas American College of Healthcare Executives. She serves on the Membership Committee for ASHHRA. Debbie is a Fellow with the American College of Healthcare Executives, FACHE, and has obtained the following certifications: Senior Certified Professional by SHRM (SHRM-SCP), Senior Professional in Human Resources (SPHR), and the Certified in Healthcare Human Resources (CHHR) by the American Hospital Association. Debbie is a Fellow with the Texas Hospital Association and a graduate of Leadership Tyler. Locally she is a Court Appointed Special Advocate (CASA), volunteers for the Smith County Animal Shelter, and mentors’ young professionals in Human Resources. Debbie has been married for 34 years to Travis and they have 2 adult sons.