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Breaking the Mold – An ACHENTX WHEN Event

Tuesday, October 26, 2021 @ 12:00 pm - 1:00 pm

This program is being offered by the ACHENTX Women’s Healthcare Executives’ Network (WHEN)

Be sure to join us for our next virtual Women’s event – this time during the lunch hour for many, making it an easy brownbag lunch program.



Charmaine Christiansen, MBA, MHSM

System Director of Clinic Access Services

Baylor Scott & White Health



Patricia T. Driscoll, BSN, MSN, JD (Emcee)

Professor of Healthcare Administration

Texas Woman’s University


Angela Michael, MHS-HFM, LSSBB, CPHQ, CIC (Moderator)

Manager for Improvement Academy

Methodist Health System


Felicia Miller, MBA, SPHR, SHRM-SCP, CHHR

Executive Vice President & Chief Talent Officer

Parkland Health & Hospital System


Maureen Spivack

Advisor to corporate executives and boards on strategic and financial transactions


Ashley Yen

Assistant Vice President & Associate In-House Counsel

Methodist Health System


Register Here

Speakers’ Bios:


Charmaine Christiansen, MBA, MHSM, serves as the System Director of Clinic Access Services at Baylor Scott & White Health. In her role she serves as the internal revenue cycle executive level liaison for clinic leadership across the enterprise; coordinating efforts to create a consistent registration and patient experience while ensuring appropriate tools are in place to comply with regulatory requirements.

During her 10-years in healthcare leadership, Christiansen has gained extensive experience spanning multiple hospital and clinic departments with increasing responsibility. Most of her tenure spent in clinic operations focusing on process improvement and organizational development. Christiansen has led and managed small and large practices spanning 19 providers and over 65 employees. Of note, she aided in extensively increasing practices monthly margins through focused areas of improvement and streamlined workflow execution.

Most recently, Christiansen spearheaded the development of the No-Touch Registration workflow and the BSW Virtual Registration workflow. Aiding to reduce COVID-19 exposure between patients and employees while safeguarding a complete and timely registration process. Currently, she is supporting a project regarding optimization of the MyBSWHealth patient portal, creating a streamlined approach to registration for virtual and in-person visits.

Presently, Charmaine is the Vice Board Chair of CASA of Collin County promoting the protection and best interest of abused or neglected children. As well as continues serve as a member of the ACHE NTX WHEN committee that she aided in founding in 2019; where she emphasis the importance of networking and advocating for women in healthcare leadership.

Christiansen holds a Bachelor of Arts degree in History from University of Central Oklahoma and a Dual Master’s in Business and Health Systems Management from Texas Woman’s University.


Patricia T. Driscoll, BSN, MSN, JD, is an accomplished educator and senior healthcare leader; Pat Driscoll is the former President and CEO of Home Health Services of Texas, Inc. Prior to stepping into the CEO role, she served on the board of directors. She has more than 40 years of health care experience, including work in her private legal practice and roles in a variety of clinical, executive, consultant, and educational settings. Pat currently serves as Professor of Healthcare Administration at Texas Woman’s University. She was previously Senior Vice President and Chief Operating Officer for St. Paul Medical Center and served in managerial roles at Parkland Health and Hospital System and RHD Memorial Medical Center. In her role as a consultant, she advised Fortune 500 companies on health care strategy.

Pat has extensive expertise in acute and post -acute care, as well as community engagement. She is the Chair-elect of the board of directors of CHAP (Community Health Accreditation Partner) in Washington DC, and is involved in the development of standards for community-based care. Pat is the immediate past chair of the THR Community Leadership Council for Dallas and Rockwall, which is engaged in addressing social determinants of health with an emphasis on behavioral health in underserved zip codes. She served on the Board of Health First, an integrated health delivery system with four hospitals, a health plan, home health and hospice, and served as the Chair of the Board of the North Texas Health Industry Council.

Pat holds a JD from Southern Methodist University, as well as a BSN and MSN.


Angela Michael, MHS-HFM, LSSBB, CPHQ, CIC, is a healthcare leader, coach and collaborator who is passionate about improving patient experience and key outcomes by engaging clinical and operational leaders on innovative process improvements. Her passion for healthcare improvement is cemented firmly in her experience as the advocate and care navigator for her mom (oncology) and daughter (prematurity). As a young millennial female healthcare leader, whose ethnicity and origin have ties to India, Nigeria, Canada, and America, Angela also believes in quietly and peacefully influencing an inclusive and equitable culture for all.

For over a decade, Angela has engaged healthcare cross-functional teams with a strong focus on clinical quality improvement, performance excellence, project management and clinical analytics. In her current role at Methodist Health System, she collaborates with leaders at all levels of the organization to advance patient care and employee engagement. Angela holds a Master’s degree in Health Finance and Management from Johns Hopkins University Bloomberg School of Public Health, and is an active member with the American College of Healthcare Executives (ACHE) North Texas chapter.

Angela’s world revolves around her family, her husband, their 9 year old daughter, 6 year old son and two dogs, Spot and Snow! Her all-time favorite quote is by Dr. Nelson Mandela, “I never fail. I am either winning or learning”.


Felicia Miller, MBA, SPHR, SHRM-SCP, CHHR is the EVP & CTO at Parkland. Felicia has more than 30 years of leadership experience in healthcare HR across both non-profit and for-profit health systems, including more than 22 hospitals and approximately 187,000 employees. Her most recent experience as Chief Human Resources Officer for Tenet Healthcare Corporation’s Texas region saw her leading the charge for comprehensive talent management in a heavily data-driven culture while fostering cross-functional working relationships with executive counterparts across divisions.

Prior to her time at Tenet, Felicia spent 19 years with Presbyterian Hospital Dallas and Texas Health Resources. Her tenure with PHD included roles with increasing responsibility and seniority, having progressed from a career center coordinator to manager roles, senior HR generalist and director of HR.

Felicia received a Master of Business Administration from LeTourneau University. She also has dual Bachelor of Science degrees in Health Information Management and Health Professions from Texas State University. Felicia’s professional certifications include Senior Professional Human Resources (SPHR), SHRM-Senior Certified Professional (SHRM-SCP) and Healthcare Huma Resources (CHHR). She is also an active community member, involved in multiple business organizations and the recipient of numerous professional accolades.


Maureen Spivack has spent her career building and leading teams to advise corporate executives and boards on the execution of strategic and financial transactions for publicly-traded, privately-held and not-for-profit healthcare services companies. She has cultivated an extensive network of relationships while executing over several billion dollars of value-creating events for large cap and middle market stakeholders. Her passion for healthcare began early in her career, as a practicing medical surgical nurse, and continued throughout a 30-year career in mergers and acquisitions. As a qualified financial expert, as defined by the SEC, her breadth of industry expertise includes all types of healthcare providers, payors, troubled company special situations, as well as other professional services and financial services firms.

Maureen advises private equity firms in their evaluation of potential healthcare investments and guides companies as a board member and CEO advisor. Maureen brings strategic thinking and insight, a deep understanding of business operations and strong financial acumen developed over a career of creating stakeholder value to the boardroom. She has a deep knowledge of corporate governance and she develops significant relationships quickly; using her capabilities to work with CEOs to build industry-leading companies or turnaround troubled company situations.

Current Board positions include: Board member of Paradigm Health LLC, a state wide palliative care and hospice company, Havencrest Capital Management portfolio company; Board member of Excelin Home Health, LLC., a multi state home health and hospice company, Corinthian Capital portfolio company; Board member of Austin Pain, LLC., a physician pain management rollup, New State Capital Partners portfolio company; and, Immediate Past Chairperson of the Board of Community Health Accreditation Partner (CHAP), the national accreditation body for home health, hospice and private duty nursing. Previously, Maureen was a Board member of Quality Systems Inc (ticker: QSII) from 2010-2012, serving on the Audit and Strategic Transactions Committees. She resigned due to KPMG independence requirements.


Ashley Yen is Assistant Vice President & Associate In-House Counsel at Methodist Health System. She earned her undergraduate degree from Rice University and her law degree from SMU Dedman School of Law. Having a strong desire to go in-house right out of law school, during law school, Ashley interned with 7 different in-house before going in-house. In her spare time, Ashley enjoys committing her time to mentoring law school students and promoting diversity and inclusion initiatives through various organizations like the Diversity Attorney Pipeline Program. In her spare time, Ashley enjoys snowboarding, wedding coordinating, and overordering food.





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Tuesday, October 26, 2021
12:00 pm - 1:00 pm


ACHE of North Texas
View Organizer Website