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UID:13947-1566486000-1566502200@achentx.org
SUMMARY:Third Quarter Education Event
DESCRIPTION:Approved for up to 3.0 ACHE Face to Face Credits (1.5 per panel)\n\nRegister Here\n\n\n\n\n\n\n\nCome join us of our next double panel education event. This event is being hosted by TCU’s Neeley School of Business and for the first time\, we’ll be meeting at the beautiful Colonial Country Club in Fort Worth. \nPanel 1: Rethinking the Ambulatory Care Network \nModerator:\nStuart Flynn MD\nDean\nTCU & UNTHSC School of Medicine \nPanelists: \nKyllan Cody\, FACHE\nIndendent Consultant\nNueHealth \nKenneth Hutchenrider\, Jr.\, FACHE\nPresident\nMethodist Richardson Medical Center \nDr. Todd Richwine\, MS\, DO\, FAACP\nChief Medical Infomatics Officer\nTexas Health Family Care \nRuby Taylor\nSenior Vice President\, Nursing\, Population Health\nParkland Health \nPanel 2: Population Health Management: Justice\, Access and Financial Implications \nModerator:\nKarim Kaissi\, FACHE\nGeneral Manager\nCaremore/Anthem\, Inc. \nPanelists: \nMae Centeno\, DNP\, RN\, CCNS\, ANCS-BC\nVice President\, Chronic Care Continuum\nBaylor Scott & White Health \nBob Ellzey\, FACHE\nSenior Consultant\nTORCH Management Services\, Inc. \nJoy Parker\, MS\nVice President\, Community Health Administration\nJPS Health Network \nMatt Richardson\, FACHE\nDirector of Public Health\nDenton County \nA special thanks to the TCU Neeley School of Business for hosting this event!\nRegister Here\n  \nSpeakers Bios: \nMae Centeno serves as Vice President of the Chronic Care Continuum for Baylor Scott & White Health. She is also an adjunct faculty member at Baylor University College of Nursing and the University of Texas at Arlington. In her previous role at BHCS\, Dr. Centeno served as Program Manager and Clinical Nurse Specialist for the Heart Failure Program and Advanced Lung Disease Center at Baylor University Medical Center. She frequently gives international presentations on topics such as reducing readmission rates and transforming care for patients with chronic medical conditions. She is currently co-leading a grant-funded project focused on risk stratification and transitional care. \n\n\n\n\n  \n  \nKyllan Cody serves as independent consultant for NueHealth\, which owns\, manages\, and operates specialty hospitals and surgical centers. Prior to her role as independent consultant\, Kyllan served as administrator for Cook Children’s Surgery Center in Hurst\, TX. Kyllan has also served as vice president of operations for Methodist Charlton Medical Center\, and in various roles in both the for-profit and not-for-profit arena in Texas and Florida.  \n Kyllan is a Fellow of the American College of Healthcare Executives and holds a Master’s Degree in Healthcare Administration from Cornell University and a Bachelor’s Degree in Political Science from Wake Forest University.  \nKyllan and her husband\, William\, live in Irving\, TX and have two young children\, Laurel and Elliott.  \n\n\n\n\nBob Ellzey\, MHA\, FACHE\, has been in healthcare for 30 years and provides a wealth of knowledge in operational leadership\, strategic planning\, and forming collaborative relationships. He is passionate about improving the health and well-being of people in our communities and is mission driven but margin focused. \nBob is currently a Consultant with TORCH Management Services\, Inc.\, where he provides audits and assessments for Community hospitals\, with a focus on the current trends towards ambulatory and urgent care. \nHe was most recently the President of Texas Health Azle\, Texas from 2011-2019\, CEO of Mena Regional Health System\, Mena\, Arkansas from 2008-2011 and has held various other executive level positions with community and tertiary healthcare organizations throughout his extensive career. \nA graduate of Baylor University with a BBA\, in 1971 and an MHA from University of Houston-Clear Lake\, in 1991\, he is also a fellow of the American College of Healthcare Executives. \nBob is a member of many professional organizations including Healthy Tarrant County Collaborative\, Board of Directors\, (President 2018-19)\, ACHE North Texas Regents Advisory Council 2014-17\, and many others. \nHe is also a member of many community and religious organizations including the Azle Chamber of Commerce Board of Directors\, where he was selected as “Business Man of the Year” for 2019\, and was also selected as “Health Hero 2019”\, by the Fort Worth Business Press. \nBob is married\, has two sons and one daughter in law\, as well as a new grandson. He enjoys family\, friends\, community and anything outdoors. \nStuart D. Flynn\, M.D.\, is the founding dean of Fort Worth’s new M.D. school\, the TCU and UNTHSC School of Medicine. Pending accreditation from the Liaison Committee on Medical Education (LCME)\, the school will begin in July 2019. \nFlynn has led the development of the new School and built a team that is pursuing accreditation and creating an innovative and patient-centric curriculum. In a supportive environment\, students will become excellent communicators\, active listeners\, life-long learners and become valued physicians\, colleagues\, leaders and citizens in their communities. \nPreviously\, Flynn served as founding dean of the University of Arizona College of Medicine – Phoenix. He also was a professor of pathology and surgery at Yale University School of Medicine\, as well as an accomplished researcher\, director of the residency program\, a leader in the design and oversight of the school’s curriculum\, and founding member of The Society of Distinguished Teachers at Yale. \nFlynn received his medical degree and residency training from the University of Michigan and completed a fellowship in oncologic pathology at Stanford University. \nFlynn has authored more than 100 articles\, books and monographs. He has received numerous honors including America’s Top Physician’s Award from the Consumers’ Research Council of America\, the Bohmfalk Teacher of the Year Award from Yale University School of Medicine and the Averill A. Liebow Award for excellence in the teaching of residents\, also at Yale. He has been a member of the National Board of Medical Examiners Pathology Test Committee and USMLE Step I Test Material Development Committee. \n\nKen Hutchenrider joined Methodist Richardson Medical Center as President in July\, 2010.  \nHe has more than 25 years of executive experience with a result oriented record of substantially increasing financial stability and strengthening team management to build a tradition of providing the best care possible to the communities served.  \nDuring his tenure\, Ken administered the assimilation of the hospital into the Methodist Health System\, as well as the development of a $120M replacement hospital and its subsequent and ongoing expansions. Pam Stoyanoff\, Chief Operations Officer of Methodist Health System has said “Ken is an outstanding leader with a proven track record in operational excellence.”  \nAdditional accomplishments include the establishment of a new wound care center\, recruitment and stabilization of the NICU physician group\, development of the Da Vinci surgical program\, and the successful recruitment/employment of new medical staff members. Under his direction\, Methodist Richardson has received accreditations as a Chest Pain Center\, a Stroke Center\, and achieved nursing Pathway to Excellence.  \nPrior to July 2010\, Ken served as the Chief Executive Officer of Galesburg Cottage Hospital\, in Galesburg\, Illinois. There\, he successfully and effectively managed all facets of the 173 bed acute care facility\, including a skilled nursing unit\, inpatient psychiatric unit\, a joint venture outpatient therapy unit\, and a joint venture dialysis unit.  \nPreviously in his career\, Ken served in executive roles including Chief Executive Officer of the Terre Haute Regional Hospital in Terre Haute\, Indiana and Executive Vice President and Chief Operating Officer of Wesley Medical Center in Wichita\, Kansas. Ken started his career in a clinical position as a Paramedic Shift Supervisor in Pasadena\, Texas.  \nHe holds a Bachelor of Business Administration from Texas A&M University and a Masters of Healthcare Administration from the University of Houston\, Clear Lake.  \nKen has received many accolades\, including the American Heart Association SOAR Award\, the Community Health System Outstanding Achievement Award\, and Fellow of the American College of Healthcare Executives. He is actively involved in the community and has served as the Chairman of the Richardson Chamber of Commerce and President of the Plano Independent School District Foundation. Ken is an enthusiastic supporter of the PISD Health Sciences Academy. Currently\, Ken serves as the Regent for Northern Texas for the American College of Healthcare Executives  \nOn a personal note\, Ken and his wife Melinda have two teenage daughters. When he’s not spending time with his family\, you are most likely to find Ken on the golf course. He is also a private pilot.  \n\nKarim Kaissi\, FACHE is the General Manager for CareMore Health – a highly integrated\, patient-focused national network bringing team-based care to North Texas. CareMore provides primary care\, behavioral health\, pharmacy management as well as care coordination and social resources to the community’s most vulnerable\, complex and chronically-ill patients. CareMore has a proven track record of increasing access\, improving quality and health outcomes while driving down medical costs. Karim has oversight of strategy\, growth and operations for CareMore’s Texas market\, with overall budget and P&L responsibility from start-up to sustainment and expansion. He is in charge of business and clinical operations\, care management functions\, payer relations and community engagement. \nPrior to CareMore\, Karim was with Texas Health Resources for 12 years and held leadership roles in strategy\, operations and business development. He is also a Fellow in the American College of Healthcare Executives and an active member in our local chapter in North Texas. \nJoy Parker received her bachelor’s and master’s of science degrees from Texas A&M University System Health Science Center and holds an additional leadership certification from the University of California\, Berkley’s Haas School of Executive Education. \nPrior to joining JPS Health Network in 2017 as executive director of Community Health\, Joy served in leadership positions of Ambulatory Services and Home Care at Children’s Health in Dallas. During that time\, she led efforts to increase access and patient satisfaction in the outpatient clinics\, overseeing new clinic expansion and grant-funded programs for at-risk children. Joy led a team to open and operate the hospital’s first Joint Commission-accredited Home Care division as well as oversaw the management of reporting for the hospital’s U.S. News and World report ranking for its ambulatory services. \nSince joining the JPS team\, Joy has supported initiatives to improve patient access to their medical homes\, achieve PCMH certification and successfully complete The Joint Commission survey. Most recently she guided JPS’s efforts to provide telehealth service availability for its employees. \nDr. Matt Richardson was appointed as the Director of Public Health for Denton County in the summer of 2014. Dr. Richardson previously served as Director with the City of Amarillo and Potter/Randall Counties for 9 years. Dr. Richardson has authored peer-reviewed publications\, testified to the Texas Legislature regarding public health issues and continues to advocate for public health practice and resources for Denton County and the state of Texas. \nHe has a bachelor’s degree in Biology from Abilene Christian University and both Master’s and Doctoral degrees in Public Health from the University of North Texas. He is currently board certified and Fellow of the American College of Healthcare Executives. Dr. Richardson also serves as an accreditation site reviewer for public health programs in universities across the US. \nMatt lives in Argyle with his wife of 24 years and their two daughters. \n  \n\nTodd Richwine\, M.S.\, D.O.\, FAAFP\, is the chief medical information officer (CMIO) for Texas Health Physicians Group (THPG). \nSince 2018\, Dr. Richwine has lead and assisted in planning\, coordinating and overseeing the electronic health record (EHR) and other information technology solutions which providers and clinicians use within THPG. \nAs a member of Physician Comp Committee\, he was also an integral part of the development and deployment of all improvements and modifications to the primary care provider reimbursement structure. In an effort to meet the needs of the community\, the providers and prepare for future changes in health care\, this committee recently launched the latest version of the Physician/APP salary index including traditional guaranteed salary\, wRVU-based salary and an innovative panel model. \nDr. Richwine began his career as a physician at THPG in 2011. Along with providing patient care\, he also worked as the physician champion for THPG. As the physician champion\, he was the primary Epic physician builder who oversaw the Ambulatory PAC committee and helped leadership in the Epic Refuel. In addition\, Dr. Richwine worked to improve the CareConnect One EHR experience for providers and assisted with their training. \nHe earned his undergraduate degree at Baylor University and earned a masters in integrative physiology at the UT- Houston Graduate School of Biomedical Sciences. In 2000\, he received his doctor of osteopathic medicine at the University of North Texas Health Science Center – Texas College of Osteopathic Medicine in Fort Worth and completed his post graduate residency at the St. Louis University-Forest Park Hospital. \nOutside of work\, he enjoys spending time with his family\, traveling\, attending his children’s’ sporting events and playing golf. \n\nRuby Taylor has over 15 years of experience as a Women’s Health Nurse Practitioner and is currently the Senior Vice President of Nursing for Population Health at Parkland Health & Hospital System. Ruby received her Doctor of Nursing Practice with a focus in Nursing Administration from Texas Christian University in Fort Worth\, Texas\, where she also received her BSN. Her past experience includes 5 years as a Geriatric Nurse prior to becoming a Women’s Health Nurse Practitioner. Ruby is also a colposcopist and completed her training at UTSW. Ruby has served as Texas Woman’s University Adjunct Faculty for Critical Care Integration Preceptorship. Ruby has been in nursing leadership for most of her career and enjoys all aspects of leadership\, especially mentoring and helping to develop leaders. \nRuby is a recipient of the Great 100 Nurses Award and the D Magazine Nursing Excellence Award. \n\n  \nRegister Here
URL:https://achentx.org/event/third-quarter-education-event-2/
LOCATION:Colonial Country Club\, 3735 Country Club Circle\, Fort Worth\, TX\, 76109
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20190709T120000
DTEND;TZID=America/Denver:20190709T130000
DTSTAMP:20260620T225954
CREATED:20190529T183229Z
LAST-MODIFIED:20220323T190014Z
UID:13617-1562673600-1562677200@achentx.org
SUMMARY:Webinar:  Current Trends in Physician Compensation Enforcement & Fair Market Value
DESCRIPTION:ACHENTX is partnering with Hall\, Render\, Killian\, Heath & Lyman\, P.C. to provide you this special educational Webinar.\n\nRegister Now\n\n\n\n\n\nAbout this Event\n\n\nThis presentation will focus on the key issues impacting physician compensation in recent years\, including the regulatory requirements (Stark\, Anti-Kickback)\, lessons learned from recent enforcement actions and self-disclosures\, the mechanics of common compensation plans/models (shift\, production\, quality-based\, hybrids\, etc.)\, areas of potential risk (FMV\, pooled productivity models\, runaway compensation plans\, common pitfalls\, etc.)\, and the features of an effective physician contracting/ compensation process. \n  \n• Comments: Kiel Zillmer is an attorney in the Milwaukee office of Hall\, Render\, Killian\, Heath & Lyman\, P.C.\, the largest health care focused law firm in the country. Hall Render’s attorneys provide advice and counsel to many of the nation’s largest health systems\, hospitals and medical groups on a variety of health care issues. Mr. Zillmer regularly counsels clients on compliance-focused physician compensation strategies nationally and is a frequent speaker on issues related to Stark Law compliance\, medical group strategy\, hospital-physician transactions\, physician compensation and health care fair market value issues. \n  \n• Speakers’ Bios: \nKiel Zillmer counsels clients on a variety of health care issues\, including hospital-physician arrangements and transactions\, fraud and abuse\, physician compensation and health care valuation issues. \nPrior to graduating cum laude from Marquette University Law School\, Kiel earned a master’s degree from the University of Wisconsin-Milwaukee. While in law school\, Kiel served as a judicial intern to the Honorable Michael J. Gableman of the Wisconsin Supreme Court. \nWesley Sylla practices in the area of health care law with a focus on hospital-physician arrangements and transactions\, fraud and abuse issues and corporate transactions. Mr. Sylla completed his undergraduate studies at the University of Minnesota in 2010 and graduated magna cum laude from the University of Illinois College of Law with a J.D in 2014. \n\n\n\n\n  \n  \n  \n\n\n\n\n• Presentation Learning Objectives: \n\nTo understand the laws and regulations impacting physician compensation and how those laws have been interpreted and enforced by various governmental bodies\nTo recognize the basics of compensation plans and recent trends in developing compensation models for healthcare entities\nTo appreciate the importance of developing effective processes to support the introduction of new compensation plans and models\n\n  \nA special thanks to Kiel Zillmer and Hall\, Render\, Killian\, Heath & Lyman\, P.C for providing us this special educational opportunity!\n\n\n\nRegister Now
URL:https://achentx.org/event/webinar-current-trends-in-physician-compensation-enforcement-fair-market-value/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180911T163000
DTEND;TZID=America/Chicago:20180911T200000
DTSTAMP:20260620T225954
CREATED:20180723T215220Z
LAST-MODIFIED:20220426T211953Z
UID:12517-1536683400-1536696000@achentx.org
SUMMARY:ACHENTX New Member Networking Blitz - Fall 2018
DESCRIPTION:For new members from July 2017 to Present\nThe ACHE North Texas Welcoming Committee cordially invites you to the ACHE of North Texas chapter’s New Member Networking Blitz. This fun event will allow new members to get to know one another and some seasoned ACHE members as well. There will be special breakout sessions where fun activities and personal connections will be made. The intent of this program is to bring new members together to get a real in depth view of ACHENTX\, to enable you to meet some of the chapter’s leadership and to help you map out how to best take advantage of the plethora of local and national benefits and opportunities available to you as ACHE members. It’s a way to “let us get to know you” as well and become a part of your professional network. \nWe are looking forward to meeting each of you. \nA light meal and drinks will be served. \nRegister Now
URL:https://achentx.org/event/achentx-new-member-networking-blitz-fall-2018/
LOCATION:Baylor Scott & White Medical Center – Grapevine\, 1650 West College Street\, Grapevine\, TX\, 76051\, United States
GEO:32.93399;-97.093823
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20161205T180000
DTEND;TZID=America/Chicago:20161205T220000
DTSTAMP:20260620T225954
CREATED:20161007T201438Z
LAST-MODIFIED:20220610T165147Z
UID:10321-1480960800-1480975200@achentx.org
SUMMARY:After Hours Networking Event - Mavericks vs. Charlotte Hornets
DESCRIPTION:Come join your ACHETNX colleagues for a great evening of networking and fun – and support a great cause at the same time!\n\nYour $50 ticket purchase will include your game ticket\, access to the Admiral Room at the American Airlines Center for our private ACHENTX reception\, complimentary hors oeuvres during the reception\, and a $10 donation (per ticket) to the Assist the Officer Foundation which provides support to the families of recently fallen police officers.  A cash bar will be available during the reception as well.\n\nA special thanks to Curo Health Services for hosting this reception.\n  \nRegister Here
URL:https://achentx.org/event/hours-networking-event-mavericks-vs-charlotte-hornets/
LOCATION:American Airlines Center\, 2500 Victory Avenue\, Dallas\, TX\, 75219\, United States
GEO:32.7904922;-96.810285
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20160204T180000
DTEND;TZID=America/Chicago:20160204T210000
DTSTAMP:20260620T225954
CREATED:20151208T222005Z
LAST-MODIFIED:20151208T222347Z
UID:9856-1454608800-1454619600@achentx.org
SUMMARY:ACHENTX & HFMA Joint Networking Event
DESCRIPTION:Come and join ACHE of North Texas and HFMA for our 2016 Joint Networking Event\, once again being held at the fabulous Dallas Museum of Art. \nRegistration includes: \n\nEntry into the museum\nReserved Room for ACHE/HFMA Members to network\nParking\nHors d’oeuvres\nCash bar\nExhibits open until 9pm\nA lot of great Networking!\n\nClick Here to Register
URL:https://achentx.org/event/achentx-hfma-joint-networking-event-2/
LOCATION:Dallas Museum of Art\, 1717 N Harwood\, Dallas\, TX\, 75201\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20150625T173000
DTEND;TZID=America/Denver:20150625T193000
DTSTAMP:20260620T225954
CREATED:20150109T055945Z
LAST-MODIFIED:20150625T214917Z
UID:8813-1435253400-1435260600@achentx.org
SUMMARY:LPC Education Event - Denton (1.5 Face to Face credits apply)
DESCRIPTION:The Impact of the ACA:  How Readmission Penalties Will Affect the Healthcare Executive’s Mission\n(1.5 Face to Face Credits Apply to This Panel) \nThe cost of healthcare has been escalating over the past several years\, with expenditures surpassing $2.7 trillion in 2011. Trying to contain and reduce this growth has become a major policy focus not only at the federal and state levels\, but among employers and consumers as they struggle to keep up with the increasing cost of health insurance. Rising costs are placing an unsustainable strain on state and federal programs and individual and employer sponsored health plans. \nAccording to Centers for Medicare and Medicaid Services (CMS)\, hospital and physician services account for over 51% of the cost. So what are the drivers of cost in these areas?: Lack of coordination of services among health providers resulting in inefficiencies and duplication; unnecessary medical treatment\, clinical variation\, and costly medical errors; and a sky rocketing population of people with one or more chronic diseases. In effort to address some of these issues\, the Affordable Care Act (ACA) has reduced Medicare payments to hospitals with high 30-day readmission rates. \nJoin us as we discuss how readmission penalties are causing healthcare executives to get creative and consider new and innovative approaches to manage care transitions between community\, inpatient\, and specialty care settings while rethinking their financial strategy. \n***Please note:  This Local Program Council (LPC) Event presents the same topic from our February Education Event and will feature different Panelists and Moderator.  Double credit cannot be awarded to those who attended the session in February.*** \nPlanned in collaboration with the Texas Association for Healthcare Quality (TAHQ). \nPanelists: (Full bios can be found HERE)\n \nKimberly Hatchel\, DNP\, MHA\, RN\nSenior Vice President/Chief Nursing Officer | Medical Center of McKinney \nJay Duty\, MHA\nVice President of Strategy | Encompass Home Health and Hospice \nJill Studley\, M.D.\nMedical Director | HTPN Elder HouseCalls\nModerated By: \nWilliam Cooksey\, MBA\, BS\, RN\nDirector\, Quality Improvement\, Corporate Cardiovascular Service Line | Baylor Scott&White Health System \n5.30 – 6.00PM Registration and Dinner\n6.00 – 7.30PM Panel \nRegistration Deadline is June 22nd. \nA facility map can be found HERE. \nRegister Now
URL:https://achentx.org/event/lpc-education-event-denton/
LOCATION:Cook Children’s Health Care System
CATEGORIES:Education
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20150616T180000
DTEND;TZID=America/Denver:20150616T200000
DTSTAMP:20260620T225954
CREATED:20150520T031532Z
LAST-MODIFIED:20150625T214916Z
UID:9676-1434477600-1434484800@achentx.org
SUMMARY:Annual Membership Drive and Networking Event - Rain or Shine!!
DESCRIPTION:Join us for our Annual Membership Drive. Do you know a friend or colleague interested in joining ACHE or would benefit from becoming part of our 1600+ members in North Texas? Invite them to join you at the Dallas Arboretum for an evening of fun\, networking and education. \nIt’s a great way to introduce prospective members to the chapter and to other ACHE members. Our goal is to recruit 20 new members at this event\, so come out and enjoy the botanical garden. \nIf your guest joins ACHE during the event\, both of your names will be entered into a prize drawing! Beverages and heavy hors d’oeuvres will be provided. \n*All members welcome. Please only bring guests interested in the organization. \nOur event will be held at the Alex Camp House.  Please click HERE for a map. \nRegister Now!
URL:https://achentx.org/event/annual-membership-drive-and-networking-event-2/
LOCATION:Dallas Arboretum\, 8525 Garland Rd. \, Dallas\, TX\, 75218
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20150423T150000
DTEND;TZID=America/Denver:20150423T193000
DTSTAMP:20260620T225954
CREATED:20150109T054731Z
LAST-MODIFIED:20150625T214917Z
UID:8810-1429801200-1429817400@achentx.org
SUMMARY:Quarterly Education Panel - Tarrant County (3 Face to Face credits apply)
DESCRIPTION:Spring Education Event\nPanel 1 – Diversity in Healthcare Management: Value-Added Business Sense \n(1.5 Face – to – Face Credits Apply) \nDiversity in healthcare management is of critical importance and this factor must be recognized in the health care industry as organizations explore their recruitment processes. An increasingly diverse patient population can place pressure on health care organizations to reflect the communities they serve. Healthcare leaders also recognize that diversity brings fresh perspectives and skills provided by diverse employees that can help produce a bottom-line benefit for their organization\, resulting in added value as well as competitive advantage. \nPanelists: (Full bios can be found HERE)\n \nDresdene Flynn-White\, MA\, FACHE\nManagement Consultant\, Strategic Leadership Solutions \nMina Kini\nSenior Director\, Multicultural and Community Health Improvement | Texas Health Resources \nDi Ann Sanchez\, PhD\, SPHR\nFounder/President | DAS HR Consulting and Sanchez & Associates LLC; \nTonya Veasey\nPresident/CEO\, OCG | PR \nModerated By:\nMichael D. Sanborn\, M.S.\, R.Ph.\, FASHP\, FACHE\nPresident and CEO | Baylor Medical Center at Carrollton\n \n\nPanel 2 – Reinventing Customer Service in Healthcare: Lessons Learned From the Best\n (1.5 Face – to – Face Credits Apply) \nConsumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way. \nPanelists: (Full bios can be found HERE)\n \nFrederick Crampton\nDirector\, Consulting | Sg2 \nKathy Harper\, RN\, MBA\, EDAC\nVice President\, Clinical Coordination | Parkland Health & Hospital System \nPamela Stoyanoff\, MBA\, CPA\nExecutive Vice President and COO | Methodist Health System \nModerated By:\nLinda Nall\, MHSM\, FACHE\nVice President Patient Satisfaction Measurement & Improvement | Texas Health Resources.        \n3.00 – 3.30PM Registration\n3.30 – 5.00PM Panel 1\n5.00 – 6.00PM Networking & Hors d’oeuvres\n6.00 – 7.30PM Panel 2 \nRegistration Deadline is April 20th. \nRegistration
URL:https://achentx.org/event/quarterly-education-panel/
LOCATION:Cook Children’s Health Care System\, 801 7th Ave. \, Fort Worth\, 76104
CATEGORIES:Education
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