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DTSTART;TZID=America/Denver:20260520T120000
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UID:24484-1779278400-1779283800@achentx.org
SUMMARY:Emergency Department Operational Standards in the 21st Century
DESCRIPTION:  \n\n\nThis panel has been approved for 1.50 ACHE Virtual Interactive Education Credits. \n\n\n\n\nNote: If you are a registrant of the in-person (May 14) portion of the 2026 ACHE East-North-Midwest Texas Multi-Chapter Education Symposium\, you are eligible to purchase your ticket for the below referenced virtual panel at a 25% discount. The promo code for that discount is provided to you in your confirmation email from Eventbrite for the May 14 event. \nThe Emergency Department is considered the “Front Door” to the hospital. Hospital executives recognize that in many cases most hospital admissions come in directly through the ED. Over the past several years\, there has been a significant push by hospitals across the country to promote emergency department service standards\, with the objective of attracting new patients\, retaining current patients\, and positioning the hospital in a favorable light to the community. Before a hospital embarks on an emergency department service standard it is imperative that they recognize the comprehensive house-wide approach that is required to provide\, sustain\, and reap the benefits. \nFocusing on a variety of emergency department types (suburban hospital ED; satellite ED and urban hospital ED) this presentation will address various approaches with respect to ED service standards. This presentation will address the operational requirements\, the impact on patient safety\, required resource allocation\, physical plant requirements and marketing requirements necessary for the successful implementation of emergency department service standards across a variety of hospitals\, in addition to addressing the commitment required by the C-suite and respective departments for long-term sustainability and success. \nModerator: Ken Hutchenrider\, Jr.\, FACHE – President\, Methodist Richardson \nPanelists:\nRyan Tamula\, Admin Director Emergency Services\, CHRISTUS Trinity Mother Frances\nJustin John\, Business Operations Manager\, Emergency Services\, JPS\nDr. Tony Briningstool\, CEO\, Emergency Medicine\, Sound Physicians \nSpeakers’ Bios: \nDr. Tony Briningstool leads Sound Physicians’ Emergency Medicine specialty. As an experienced physician executive\, Tony is deeply passionate about the impact we can make in the lives of our patients\, our physicians\, and the communities we serve. With a relentless pursuit of excellence and a strong Patient‑First culture\, he brings a nuanced understanding of the challenges facing healthcare today and values the dedication required to achieve clinical\, fiscal\, and operational success for our partnerships. \nBy intentionally empowering our physician leaders\, Tony is fostering high‑performing teams capable of elevating patient care processes while ensuring long‑term practice sustainability. Our investments in team wellness strengthen engagement and collaboration—foundations that enable our hospital partnerships to thrive and consistently deliver exceptional care to every patient. \nA board-certified emergency medicine physician\, Tony earned his Doctor of Medicine at Georgetown University School of Medicine and attended Michigan State University\, where he also played football. \n  \nKen Hutchenrider joined Methodist Richardson Medical Center as President in July\, 2010. \nHe has more than 30 years of executive experience with a result oriented record of substantially increasing financial stability and strengthening team management to build a tradition of providing the best care possible to the communities served. \nDuring his tenure\, Ken administered the assimilation of the hospital into the Methodist Health System\, as well as the development of a $120M replacement hospital and its subsequent and ongoing expansions. Additional accomplishments include the establishment of a new wound care center\, Level III Nursery\, development of the Da Vinci surgical program\, Level 3 Trauma Program\, Comprehensive Stroke program and the successful recruitment/employment of new medical staff members. Under his direction\, Methodist Richardson has received accreditations as a Chest Pain Center\, a Stroke Center\, and achieved nursing Magnet Designation. \nPrior to July 2010\, Ken served as the Chief Executive Officer of Galesburg Cottage Hospital\, in Galesburg\, Illinois. Previously in his career\, Ken served in executive roles including Chief Executive Officer of the Terre Haute Regional Hospital in Terre Haute\, Indiana and Executive Vice President and Chief Operating Officer of Wesley Medical Center in Wichita\, Kansas. Ken started his career in a clinical position as a Paramedic Shift Supervisor in Pasadena\, Texas. \nHe holds a Bachelor of Business Administration from Texas A&M University and a Masters of Healthcare Administration from the University of Houston\, Clear Lake. \nIn 2018\, Ken was proudly elected to serve on the Richardson City Council in Place 5. \nHe is actively involved in the community and has served as the Chairman of the Richardson Chamber of Commerce and President of the Plano Independent School District Foundation. Ken is an enthusiastic supporter of the PISD and RISD Health Sciences Academy. Currently\, Ken serves as the Regent for Northern Texas for the American College of Healthcare Executives \nKen has received many accolades\, including the Chamber’s Education Hero Award\, the American Heart Association SOAR Award\, the Community Health System Outstanding Achievement Award\, and Fellow of the American College of Healthcare Executives. \nOn a personal note\, Ken and his wife Melinda have two teenage daughters. When he’s not spending time with his family\, you are most likely to find Ken on the golf course. \n  \nJustin John serves as the Business Operations Manager for Emergency Services at JPS Health Network\, a Level 1 Trauma Center in Fort Worth\, Texas. Justin oversees cross-functional operational initiatives spanning finance\, supply chain\, IT\, facilities\, and construction. Prior to his current role\, Justin was an Administrative Fellow at JPS\, in which he helped lead major enterprise initiatives. Justin holds a Master of Health Administration from Saint Louis University. Justin actively contributes to the healthcare leadership community through his involvement with ACHE of North Texas. \n  \n  \n  \nRyan Tamula began his career in emergency medicine at just 19 years old as an EKG technician\, launching what would become a lifelong commitment to frontline patient care. Before entering nursing\, he represented the Philippine National Water Polo Team\, an experience that shaped his approach to teamwork\, composure under pressure\, and disciplined execution. \nAfter earning his nursing credentials\, Ryan joined Los Angeles General Hospital (formerly LAC+USC Medical Center)\, one of the busiest emergency departments on the West Coast. He served as Charge Nurse there for five years\, leading high-acuity teams in a large safety-net hospital environment and mentoring nurses through complex clinical\, operational\, and throughput challenges. \nHe later practiced at Kaiser Permanente Santa Clara Medical Center\, gaining experience in an integrated delivery model before joining CHRISTUS Health in 2019. \nAt CHRISTUS\, Ryan was part of the leadership team that opened the Bradley Thompson Tower at the onset of the COVID-19 pandemic. Today\, his scope as Administrative Director of Emergency Care Centers includes oversight of six emergency departments in and around the Tyler and East Texas\, including the 56-bed Level II Trauma Center at CHRISTUS Trinity Mother Frances Hospital – Tyler. Ryan’s leadership philosophy centers on remaining grounded in his nursing foundation\, focusing on strengthening frontline teams\, advancing emergency care delivery\, and supporting high-reliability operations. \n\n\n  \nRegister Here\n 
URL:https://achentx.org/event/emergency-department-operational-standards-in-the-21st-century/
LOCATION:Virtual
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CREATED:20260407T213211Z
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SUMMARY:Understanding Implicit Bias and Its Impact on Healthcare Leadership
DESCRIPTION:  \n\n\nThis panel has been approved for 1.50 ACHE Virtual Interactive Education Credits. \n\n\n\nNote: If you are a registrant of the in-person (May 14) portion of the 2026 ACHE East-North-Midwest Texas Multi-Chapter Education Symposium\, you are eligible to purchase your ticket for the below referenced virtual panel at a 25% discount. The promo code for that discount is provided to you in your confirmation email from Eventbrite for the May 14 event. \nThe communities for which healthcare organizations operate are rapidly diversifying. Not only do they provide care for a diverse community of patients and families\, but their workforce is also growing more diverse. It is incumbent on healthcare organizations and their leaders to both understand and embrace the needs of diverse populations. Their ability to respond to the needs and preferences of a broader customer base will be critical to their financial and operational survival\, but they first must understand what their implicit biases are to do that. The goal of the session is for leaders to understand and recognize internal biases both conscious and unconscious. This program will focus on the healthcare leader’s personal recognition of internal bias and its impact on decisions in the organization. The impact of the healthcare leaders’ ability to recognize biases in areas such as employment and policy decision making will lead to increased diversity in individuals holding leadership positions and will help us better serve our patients and communities. \nModerator: Beth Guyton\, Principal\, The Momentum Leader \nPanelists: \nLucky Denenga\, CEO\, ClearSky Rehabilitation Hospital at Mansfield\nChristina Fleeman\, Nurse Manager -ED and Ambulance Services\, Amarillo VAHCS\nDr. Keisha Downes\, Vice President\, Middle Revenue Cycle\, Beth Israel Lahey Health System \nSpeakers’ Bios: \nLucky Denenga Fischer\, PT\, DPT\, MBA is a healthcare executive and service line leader with extensive experience across acute care\, rehabilitation\, and ambulatory settings. A physical therapist by training\, she has served the DFW healthcare community for over 12 years and is recognized for leading operational and culture transformation\, building inclusive high‑performance teams\, and advancing equitable\, high‑quality patient care\n \n  \n  \n  \nKeisha Downes\, DMSc\, MBA\, BSN\, RN\, CCDS\, CCS\, is a healthcare executive with over 20 years of nursing experience and more than a decade in revenue cycle leadership. She serves as Vice President of Mid-Revenue Cycle at Beth Israel Lahey Health\, where she oversees CDI\, coding\, HIM\, and utilization management across 14 hospitals and leads a workforce of more than 500. A recognized thought leader and national speaker on healthcare leadership\, AI governance\, and revenue cycle innovation\, Keisha sits on her health system’s Responsible AI Use Committee and the ACDIS Advisory Board. She earned her Doctorate of Medical Science in Healthcare Leadership with a concentration in Artificial Intelligence from Northeastern University. With roots in neurosurgical ICU and trauma nursing\, Keisha brings a bedside-to-boardroom perspective to leadership\, grounding her work in the realities of patient care and the importance of building inclusive teams that reflect the diverse communities healthcare systems serve. \n  \nChristina Fleeman\, MBA\, MSN\, RN\, is a compassionate nurse leader with more than a decade of experience spanning emergency and disaster management\, ambulance services\, trauma systems\, inpatient and ambulatory operations\, and integrated care coordination in High Reliability Organization environments. She currently serves as Emergency Department and Ambulance Services Nurse Manager at the Thomas E. Creek VA Medical Center in Amarillo\, Texas\, where she leads operational and clinical teams to deliver safe\, efficient\, highquality emergency care for Veterans across the medical center. Christina is also pursuing her Doctor of Nursing Practice in Leadership at Arkansas State University\, building on dual master’s degrees in nursing and healthcare & business administration from Liberty University.​ Across her VA leadership roles—including Acting Chief of Inpatient Nursing Services and VACC/IVC Nurse Manager—she has driven measurable improvements in access\, quality\, and safety through systems redesign and process improvement. Her earlier career includes service as Trauma Services Coordinator and Emergency Management lead for a statedesignated trauma center\, and as a Clinical Manager/Flight Nurse providing rotorwing critical care in rural and disaster settings. Christina’s leadership portfolio includes transformational leadership\, team building\, shared governance\, performance improvement\, emergency management\, and regulatory readiness\, and she is actively engaged in professional organizations including the American College of Healthcare Executives and multiple national nursing and trauma societies.​ Outside of work\, Christina is “Nonnie” to six grandchildren with two more on the way\, and the proud mother of four adult children whose careers span military service\, cardiovascular health advocacy\, professional sports\, and social media influence. She and her husband also own and operate a BBQ restaurant and music venue\, where they bring people together around good food\, live music\, and community—values that mirror her passion for building resilient\, peoplecentered healthcare teams. \nBeth Guyton is an accomplished healthcare leader and consultant with expertise in executive coaching\, change management\, performance management and patient experience. She is the principle of The Momentum Leader where she coaches leaders on reaching their maximum potential in order to thrive personally and professionally. \nPrior to her current role\, Beth served as the VP of Patient Experience for the Mercy Springfield Communities and before joining Mercy\, Beth led a healthcare consulting firm dedicated to helping hospital drive results through exceptional leadership\, culture\, and processes. \nBeth holds a Master’s in Industrial and Organizational Psychology from George Mason University and a BA in Advertising from the Manship School of Journalism at Louisiana State University. She is an ICF Associate Certified Coach (ACC)\, a Certified Professional in Healthcare Quality (CPHQ)\, Six Sigma Green Belt\, and has a Certification for Mediation and Negotiation from North Lake College in Irving Texas. \n\n  \nRegister Here\n  \n 
URL:https://achentx.org/event/understanding-implicit-bias-and-its-impact-on-healthcare-leadership/
LOCATION:Virtual
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